Some portals not receiving password reset emails

Incident Report for Go1

Resolved

We have found the source of the issue and our development team have implemented a fix.

Posted Sep 03, 2020 - 14:08 AEST

Update

We are continuing to investigate this issue.

Posted Sep 03, 2020 - 02:12 AEST

Update

We are continuing to investigate this issue.

Posted Sep 03, 2020 - 02:11 AEST

Investigating

We are currently experiencing service disruptions impacting password reset email in portals related to Hays. Our team is working to restore normal service as soon as possible.

Posted Sep 02, 2020 - 21:00 AEST

This incident affected: Go1 and API.