Resolved -
Authentication services have remained stable, and users are able to log in normally.
We identified that a high-volume scheduled integration process caused a sudden increase in login-related background updates. This placed unexpected load on supporting services and resulted in intermittent login failures for some customers.
We are implementing improvements to process these non-critical updates separately from the login flow. This will help ensure that background processing issues do not prevent users from accessing Go1.
We apologise for the disruption and appreciate your patience while we investigated and resolved this incident.
Sep 16, 09:35 AEST
Monitoring -
Login and authentication services are stable while still being monitored for any reported errors.
Sep 16, 05:07 AEST
Update -
We are continuing to investigate this issue.
Sep 16, 02:11 AEST
Investigating -
We are experiencing intermittent issues with logging in to the Go1 system. We are currently investigating the problems on our platform.
Sep 16, 02:10 AEST
