Password Reset Notification Issue – Go1 Learners

Incident Report for Go1

Resolved

We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.
Posted Nov 18, 2025 - 08:55 AEST

Investigating

We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact.

Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.
Posted Nov 18, 2025 - 03:52 AEST
This incident affected: Go1.
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