Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Incident Report for Go1

Resolved

The issue with our enrollment service has been resolved. Assignments and enrollments are now working as expected—apologies for any inconvenience caused.
Posted Mar 17, 2026 - 03:58 AEST

Update

We are continuing to monitor for any further issues.
Posted Mar 16, 2026 - 16:18 AEST

Update

The enrollment services are currently operating at a slower pace than usual. We are continuing to monitor for any further issues.
Posted Mar 16, 2026 - 14:34 AEST

Monitoring

A fix has been implemented, and we are monitoring the system to ensure full restoration. We will share further updates as soon as the service is confirmed stable. Thank you for your continued patience.
Posted Mar 16, 2026 - 12:15 AEST

Identified

We’ve identified the issue and the team is actively working on a solution. We’ll provide an update as soon as the fix is in place. Thank you for your patience.
Posted Mar 16, 2026 - 11:25 AEST

Investigating

We are currently investigating this issue.
Posted Mar 16, 2026 - 11:03 AEST
This incident affected: Go1, API, and Third Party LMS Integrations.