Issue with notification delivery, exports and Welcome emails

Incident Report for Go1

Resolved

We are glad to inform that the issue has been resolved now.
Apologies for any inconvenience caused.

Posted Oct 10, 2025 - 12:58 AEST

Monitoring

A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused.

Posted Oct 10, 2025 - 11:37 AEST

Update

We are continuing to investigate this issue.

Posted Oct 10, 2025 - 09:43 AEST

Update

We continue to investigate this issue.

Posted Oct 10, 2025 - 08:13 AEST

Investigating

Our team is currently investigating an issue impacting notifications delivery for some portals.
Other functionality remains operational. We will provide an update as soon as information is available.

Posted Oct 10, 2025 - 07:15 AEST

This incident affected: Go1, API, and Third Party LMS Integrations.