User Management Performance Issues

Incident Report for Go1

Resolved

Our team identified the root cause of the temporary disruption and implemented a fix. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.

Posted Aug 27, 2025 - 19:23 AEST

Monitoring

Some admins may experience delays or errors when using User Management, including user search in the UI and via the public API, due to high system load.

A temporary timeout has been applied to improve performance, and we are monitoring the situation.

Posted Aug 27, 2025 - 16:20 AEST

Investigating

We are currently investigating an issue where some admins may experience delays or errors when loading or searching within the User Management page. Our engineering team is actively working to identify the cause and restore full functionality as soon as possible.

Posted Aug 27, 2025 - 15:07 AEST

This incident affected: Go1 and API.