Issues accessing links in Go1 emails

Incident Report for Go1

Resolved

We’ve resolved the issue that prevented users from opening links in Go1 password reset emails, welcome emails and report notifications. Affected links are now working as expected.

Thank you for your patience, and we apologise for the disruption.

Posted Nov 12, 2026 - 20:04 AEST

Investigating

We’re currently experiencing an issue affecting links in Go1 emails, including password reset emails, welcome emails and report notifications. Users clicking affected links may see a “page can’t be found” error, preventing them from accessing the intended page or report.

Our engineering team is investigating the cause and working to restore normal functionality. We’ll provide another update within two hours, or sooner if more information becomes available.

Posted Nov 12, 2026 - 19:57 AEST

This incident affected: Go1.