{
  "page": {
    "id": "5w54z1hg5gm0",
    "name": "Go1",
    "url": "https://status.go1.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","group_id":null,"page_id":"5w54z1hg5gm0"},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","group_id":null,"page_id":"5w54z1hg5gm0"},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","group_id":null,"page_id":"5w54z1hg5gm0"}],
  "incidents": [{"name":"Go1 portal login and Authentication issues","status":"resolved","created_at":"2026-09-16T02:10:45.316+10:00","updated_at":"2026-09-16T09:35:00.565+10:00","monitoring_at":"2026-09-16T05:07:38.739+10:00","resolved_at":"2026-09-16T09:35:00.551+10:00","impact":"major","shortlink":"https://stspg.io/br6pm2s1j82s","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-16T02:10:45.304+10:00","reminder_intervals":null,"id":"1kqktwnp929b","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"Authentication services have remained stable, and users are able to log in normally.\n\nWe identified that a high-volume scheduled integration process caused a sudden increase in login-related background updates. This placed unexpected load on supporting services and resulted in intermittent login failures for some customers.\n\nWe are implementing improvements to process these non-critical updates separately from the login flow. This will help ensure that background processing issues do not prevent users from accessing Go1.\n\nWe apologise for the disruption and appreciate your patience while we investigated and resolved this incident.","created_at":"2026-09-16T09:35:00.551+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T09:35:00.551+10:00","display_at":"2026-09-16T09:35:00.551+10:00","deliver_notifications":true,"tweet_id":null,"id":"mh2pzqhhp6xy","incident_id":"1kqktwnp929b","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Login and authentication services are stable while still being monitored for any reported errors.","created_at":"2026-09-16T05:07:38.739+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T05:07:38.739+10:00","display_at":"2026-09-16T05:07:38.739+10:00","deliver_notifications":true,"tweet_id":null,"id":"vymxq400t0px","incident_id":"1kqktwnp929b","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-16T02:11:01.946+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T02:11:01.946+10:00","display_at":"2026-09-16T02:11:01.946+10:00","deliver_notifications":true,"tweet_id":null,"id":"svl9qrz0s7ps","incident_id":"1kqktwnp929b","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are experiencing intermittent issues with logging in to the Go1 system. We are currently investigating the problems on our platform.","created_at":"2026-09-16T02:10:45.476+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-16T02:10:45.476+10:00","display_at":"2026-09-16T02:10:45.476+10:00","deliver_notifications":true,"tweet_id":null,"id":"4f4zsy7wyp97","incident_id":"1kqktwnp929b","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Errors in Go1 Learn People Tab","status":"resolved","created_at":"2026-07-30T22:57:11.584+10:00","updated_at":"2026-07-30T23:34:54.466+10:00","monitoring_at":null,"resolved_at":"2026-07-30T23:34:54.452+10:00","impact":"minor","shortlink":"https://stspg.io/rvdltvj6xq4t","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-30T22:57:11.576+10:00","reminder_intervals":null,"id":"vtlbyf46j6x9","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"The profile page issue affecting some customer portals is now resolved. We have confirmed that profile access and user creation are working again on affected portals, and we are no longer seeing the earlier error there.","created_at":"2026-07-30T23:34:54.452+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T23:34:54.452+10:00","display_at":"2026-07-30T23:34:54.452+10:00","deliver_notifications":true,"tweet_id":null,"id":"0727wx5v7n67","incident_id":"vtlbyf46j6x9","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of an issue affecting user management in the Go1 Learn People tab. Some administrators may encounter a generic error when creating a user or viewing user details.\n\nA fix is being deployed. We will provide a further update once deployment is complete and the service has been validated.","created_at":"2026-07-30T23:19:46.033+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T23:19:46.033+10:00","display_at":"2026-07-30T23:19:46.033+10:00","deliver_notifications":true,"tweet_id":null,"id":"c146k1n682hg","incident_id":"vtlbyf46j6x9","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We’ve determined that some users may encounter a generic error in Go1 Learn when creating a user or viewing User Details from the People tab. User management workflows may be affected. We’re working to restore normal functionality.","created_at":"2026-07-30T22:57:11.665+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T22:57:11.665+10:00","display_at":"2026-07-30T22:57:11.665+10:00","deliver_notifications":true,"tweet_id":null,"id":"bhh4fhsl2vyr","incident_id":"vtlbyf46j6x9","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 Content completion issues","status":"resolved","created_at":"2026-06-01T10:25:46.487+10:00","updated_at":"2026-06-23T08:26:17.347+10:00","monitoring_at":"2026-06-03T14:08:55.503+10:00","resolved_at":"2026-06-23T08:26:17.331+10:00","impact":"major","shortlink":"https://stspg.io/z56g4fcjm1hh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-01T10:25:46.480+10:00","reminder_intervals":null,"id":"nhgz3d3f9xy7","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"This incident has been fully resolved, and all affected services are operating normally.\n\nOur team identified the underlying issue, implemented the necessary remediation, and has verified that platform performance and functionality have returned to expected levels. We will continue to monitor the environment to ensure ongoing stability.\n\nWe apologize for the disruption and appreciate your patience while we worked to restore service.","created_at":"2026-06-23T08:26:17.331+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-23T08:26:17.331+10:00","display_at":"2026-06-23T08:26:17.331+10:00","deliver_notifications":true,"tweet_id":null,"id":"17lcq6g8ln0r","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"UPDATE\n\nNo significant new issues have been identified since the last update. Teams continue to focus on validation activities, ongoing monitoring, and post-incident review efforts.\n\nPreviously resolved items remain stable, with verification of implemented fixes continuing as expected. Assessment of the completion date synchronization fix and related completion sync processes is progressing according to plan.\n\nMonitoring and validation measures will remain active as part of the overall review and assurance process.\n\nThank you for your continued patience and support.","created_at":"2026-06-16T09:57:03.615+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T09:57:03.615+10:00","display_at":"2026-06-16T09:57:03.615+10:00","deliver_notifications":true,"tweet_id":null,"id":"cjd5f2jch4j3","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"UPDATE\n\nNo major active concerns have been identified since the previous update. Current efforts remain focused on validation, monitoring, and post-incident review activities.\n\nRecently resolved items remain stable, and validation of implemented fixes is ongoing. Review of the completion date synchronization fix and completion sync is progressing as planned.\n\nMonitoring and verification activities will remain in place as part of the broader review process.\n\nThank you for your continued patience and support.","created_at":"2026-06-12T09:22:18.924+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-12T09:22:18.924+10:00","display_at":"2026-06-12T09:22:18.924+10:00","deliver_notifications":true,"tweet_id":null,"id":"6csph18qw9fn","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"UPDATE:\n\nThere are no major active concerns at this time, with most efforts now focused on post-incident review and validation activities.\n\nPlayback errors continue to be monitored, with only a small number of new instances observed. A deeper forensic analysis has commenced using a fresh database snapshot to identify any underlying causes. Course enrolment issues continue to be addressed on demand as required.\n\nSeveral previously identified issues have now been resolved, including awards completion processing, awards credit calculation discrepancies, the multi-course completion issue, and synchronization of awards completion data between myGo1 and Go1 Learn. No further recalculations or duplicate records were identified today, and a bug fix for the completion date sync is currently under review.\n\nOur audit of partner webhook requests for enrolment completions remains ongoing. No additional corrections were required today, and monitoring will continue as part of the broader review process.\nThank you for your ongoing patience.","created_at":"2026-06-11T08:28:57.409+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-11T08:28:57.409+10:00","display_at":"2026-06-11T08:28:57.409+10:00","deliver_notifications":true,"tweet_id":null,"id":"l4ccr10lf7dx","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"UPDATE:\n\nSeveral completion-related issues remain resolved, including previously reported problems with completions not being recorded and enrolments remaining in progress. Playback errors continue to show only a small trickle of instances and remain under monitoring. Course enrolments not completing are being addressed on demand, while the multi-course completion issue is awaiting customer acknowledgement of the recommended content fix and remains on track for closure.\n\nThe awards completion issue remains under investigation following the discovery of an unrelated issue, while work to resolve synchronization issues between myGo1 and Go1 Learn is already underway. Duplicate records affecting awards credit calculations have been cleaned up, with no further instances identified today.\n\nWe have also continued our audit of partner webhook requests for potentially missed completion events since June 5, 2026. This review remains ongoing, and completion webhooks continue to be triggered as affected records are identified through the audit process.","created_at":"2026-06-10T09:20:25.289+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T09:20:25.289+10:00","display_at":"2026-06-10T09:20:25.289+10:00","deliver_notifications":true,"tweet_id":null,"id":"hnr2l9dvmwh6","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"UPDATE:\nSeveral completion-related issues remain resolved, including previously reported problems with completions not being recorded and enrolments remaining in progress. Playback errors, course enrolments not completing, and multi-course completion issue are all on track for closure on June 10, 2026, with no new playback error instances identified on June 9, 2026. The awards completion issue may also be ready for closure on June 10, 2026, while batch recalculation work for awards credit calculations is still underway. We have also been continuing our audit of partner webhook requests for potentially missed completion events since June 5, 2026, and this review will continue on June 10, 2026.","created_at":"2026-06-09T08:32:20.369+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-09T08:32:20.369+10:00","display_at":"2026-06-09T08:32:20.369+10:00","deliver_notifications":true,"tweet_id":null,"id":"tbrsqh5kghdd","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Enrolment \u0026 Completion Incidents — Active Investigation\n\nFollowing recent infrastructure migration, we are actively investigating and resolving several issues affecting content playback, enrolments, and completions.\n\nContent Not Launching\n\n404 / 400 errors — Fix applied; monitoring in progress.\n500 errors — Fix script currently running; resolution in progress.\n\nContent Not Completing\n\nCourses (showing complete in admin, not on platform) — Re-indexing enrolments daily from May 21st onward; ongoing.\nCourses (showing in-progress in admin) — Impacted enrolments being collected for manual remediation; expected within 7 days.\nInteractives progression — Fix script currently running; resolution in progress.\nAwards — Impacted enrolments being collected for manual remediation; expected within 7 days once upstream issues are resolved.\n\nWe are actively working to resolve all impacted cases. Further updates will be posted as fixes are confirmed. We apologise for the disruption.","created_at":"2026-06-08T07:54:57.214+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-08T07:54:57.214+10:00","display_at":"2026-06-08T07:54:57.214+10:00","deliver_notifications":true,"tweet_id":null,"id":"rhyv1r17dgj0","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Update — Fixes are progressing well across each affected area. Here is the latest status.\n\nContent launching The majority of launch issues have been resolved. A small number of cases are still being addressed and we expect these to be cleared shortly. If you experience content failing to launch from 3 June onwards, please contact support.\n\nCompletions We have corrected the display of completion data for enrolments dating back to 11 May. Our team is continuing to work through a small number of remaining cases that require individual attention. If you notice completions that are still not reflecting as expected, please contact support with the affected user and course details.\n\nWe will continue to update this page as remaining items are resolved.","created_at":"2026-06-03T14:16:17.541+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T14:16:17.541+10:00","display_at":"2026-06-03T14:16:17.541+10:00","deliver_notifications":true,"tweet_id":null,"id":"njgh7hgnmh87","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Enrolment \u0026 Playback Issues – Updates -3 June\n\nContent Not Launching\n\n404 errors – Monitoring after fix applied.\n400 errors – 🟢 Monitoring after fix applied.\n500 errors – 🟡 Fix in progress. Approximately 56 enrolments across 6 portals impacted daily.\n\n\nContent Not Marked as Complete\n\nCourses (complete in Staff, not platform) – 🟢 Data corrected via reindex (11 May – 2 June).\nCourses (in progress in Staff and platform) – 🟡 Manual fixes underway via automated skill.\nInteractives progression – 🟢 Fix script applied to impacted enrolments.\nAwards – 🟡 Collecting impacted enrolments for manual fix. Resolution expected within 3 days.\n\nThank you for your continued patience.","created_at":"2026-06-03T14:08:55.503+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T14:08:55.503+10:00","display_at":"2026-06-03T14:08:55.503+10:00","deliver_notifications":true,"tweet_id":null,"id":"g1nlkd70yr73","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Update - We have identified the root causes of the issues following our scheduled maintenance on 26 May, and our team is actively working through fixes across each affected area.\n\nContent launching - We have resolved the majority of content launch failures and are continuing to address remaining cases. If you are still unable to launch content, please contact support.\n\nCompletions - Some completions are not reflecting correctly on the platform. We have identified multiple contributing causes and are working through fixes for each. If you notice completions that are not reflecting as expected, please contact support with the affected user and enrolment details so we can prioritise.\n\nWe will continue to update this page as each area is resolved.","created_at":"2026-06-02T14:10:47.896+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T14:10:47.896+10:00","display_at":"2026-06-02T14:10:47.896+10:00","deliver_notifications":true,"tweet_id":null,"id":"3zrl306kwb7s","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work through a resolution to the ongoing inconsistencies for completions. Our team will provide an update as soon as possible. Thank you for your ongoing patience.","created_at":"2026-06-02T04:44:14.914+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T04:44:14.914+10:00","display_at":"2026-06-02T04:44:14.914+10:00","deliver_notifications":true,"tweet_id":null,"id":"rrhp0jgh0vnq","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix. Apologies for any inconvenience caused.","created_at":"2026-06-01T15:27:41.235+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T15:27:41.235+10:00","display_at":"2026-06-01T15:27:41.235+10:00","deliver_notifications":true,"tweet_id":null,"id":"3bkrpm6215zr","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix.","created_at":"2026-06-01T13:39:08.538+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T13:39:08.538+10:00","display_at":"2026-06-01T13:39:08.538+10:00","deliver_notifications":true,"tweet_id":null,"id":"89cws34gfphn","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified, and team is working towards the fix.","created_at":"2026-06-01T12:19:10.155+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T12:19:10.155+10:00","display_at":"2026-06-01T12:19:10.155+10:00","deliver_notifications":true,"tweet_id":null,"id":"fc088wxgntjd","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We recently completed scheduled maintenance on 26 May 2026. Following this, some users are experiencing issues accessing, launching, and completing certain courses — our team is actively investigating.","created_at":"2026-06-01T10:25:46.578+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T10:25:46.578+10:00","display_at":"2026-06-01T10:25:46.578+10:00","deliver_notifications":true,"tweet_id":null,"id":"wp9t7dw68v3c","incident_id":"nhgz3d3f9xy7","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"degraded_performance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 Content playback issue","status":"resolved","created_at":"2026-05-29T15:46:37.059+10:00","updated_at":"2026-05-29T22:39:31.043+10:00","monitoring_at":null,"resolved_at":"2026-05-29T22:39:31.028+10:00","impact":"major","shortlink":"https://stspg.io/sc5rmdybvttq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-29T15:46:37.053+10:00","reminder_intervals":null,"id":"jy0jts2984kx","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"We’ve applied remediation for the issue affecting some client-created interactive and SCORM-style content in the Go1 player, and affected content should now be launching normally.\n\nWe’ll continue to monitor closely to ensure playback remains stable.","created_at":"2026-05-29T22:39:31.028+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T22:39:31.028+10:00","display_at":"2026-05-29T22:39:31.028+10:00","deliver_notifications":false,"tweet_id":null,"id":"xvp5q4lhjcxy","incident_id":"jy0jts2984kx","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has identified and mitigation efforts are currently underway.","created_at":"2026-05-29T19:43:38.143+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T19:43:38.143+10:00","display_at":"2026-05-29T19:43:38.143+10:00","deliver_notifications":false,"tweet_id":null,"id":"rk659qd2f4k6","incident_id":"jy0jts2984kx","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We’ve identified an issue affecting some client-created interactive and SCORM-style content where content may fail during the player launch process. In affected cases, the player shell can load but the interactive launch step may return an error, preventing the content from opening successfully. \n\nWe’re actively investigating affected learning objects and applying remediation while we work on the broader fix.","created_at":"2026-05-29T19:42:21.770+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T19:42:21.770+10:00","display_at":"2026-05-29T19:42:21.770+10:00","deliver_notifications":false,"tweet_id":null,"id":"vcb6ygvch6nn","incident_id":"jy0jts2984kx","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue where some content may intermittently fail to launch or play in the Go1 player.","created_at":"2026-05-29T15:46:37.120+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-29T15:46:37.120+10:00","display_at":"2026-05-29T15:46:37.120+10:00","deliver_notifications":true,"tweet_id":null,"id":"h47wd0725cgv","incident_id":"jy0jts2984kx","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Scheduled Maintenance","status":"resolved","created_at":"2026-05-26T11:52:36.349+10:00","updated_at":"2026-05-26T12:32:24.993+10:00","monitoring_at":null,"resolved_at":"2026-05-26T12:32:24.979+10:00","impact":"major","shortlink":"https://stspg.io/2rdr1mp6582l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-26T11:52:36.340+10:00","reminder_intervals":null,"id":"5rm39h0mwhbj","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Apologies for any inconvenience caused.","created_at":"2026-05-26T12:32:24.979+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T12:32:24.979+10:00","display_at":"2026-05-26T12:32:24.979+10:00","deliver_notifications":true,"tweet_id":null,"id":"f7dh5zx8l7yw","incident_id":"5rm39h0mwhbj","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"partial_outage","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"partial_outage","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently having issues around portal access, and the team is now investigating.","created_at":"2026-05-26T11:52:36.459+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T11:52:36.459+10:00","display_at":"2026-05-26T11:52:36.459+10:00","deliver_notifications":true,"tweet_id":null,"id":"yn1g26h79l9s","incident_id":"5rm39h0mwhbj","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"partial_outage"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"partial_outage"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Scheduled System Maintenance","status":"completed","created_at":"2026-05-25T09:51:12.059+10:00","updated_at":"2026-05-26T11:20:22.554+10:00","monitoring_at":null,"resolved_at":"2026-05-26T11:20:22.535+10:00","impact":"maintenance","shortlink":"https://stspg.io/5zv12x2646mw","scheduled_for":"2026-05-26T08:30:00.000+10:00","scheduled_until":"2026-05-26T10:30:00.000+10:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-05-26T07:30:07.686+10:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-25T09:51:12.039+10:00","reminder_intervals":null,"id":"jczv3wf8nhb3","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"completed","body":"Scheduled maintenance has been completed.\n\nServices have been restored and we are continuing to monitor performance.\n\nThank you for your patience.","created_at":"2026-05-26T11:20:22.535+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T11:20:22.535+10:00","display_at":"2026-05-26T11:20:22.535+10:00","deliver_notifications":true,"tweet_id":null,"id":"p41pswmrvkmp","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is taking longer than expected. Our teams are continuing work to restore normal service as quickly as possible.\nCurrent expected restoration time: 11:30 BNE\nExpected Impact:\nGo1 may remain temporarily unavailable or intermittently degraded while maintenance continues.\nWe will provide another update by 11:30 BNE.","created_at":"2026-05-26T10:18:59.772+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T10:19:56.571+10:00","display_at":"2026-05-26T10:18:59.772+10:00","deliver_notifications":true,"tweet_id":null,"id":"49g3t5m2wq39","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is now in progress.\nMaintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE\nDuration: Approximately 2 hours\nExpected Impact:\nGo1 may be temporarily unavailable or intermittently degraded during the maintenance window.\nWe will provide another update once maintenance is complete or if the expected restoration time changes.","created_at":"2026-05-26T08:30:29.845+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T08:30:29.845+10:00","display_at":"2026-05-26T08:30:29.845+10:00","deliver_notifications":true,"tweet_id":null,"id":"hp38hp43y315","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"under_maintenance","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-05-26T08:30:07.182+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T08:30:07.182+10:00","display_at":"2026-05-26T08:30:07.182+10:00","deliver_notifications":true,"tweet_id":null,"id":"q9twv6htlt91","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"under_maintenance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We have scheduled maintenance to improve system performance and reliability. During this time, you may experience brief interruptions to service.\nMaintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE\nDuration: Approximately 2 hours\nExpected Impact:\nGo1 may be temporarily unavailable or intermittently degraded during the maintenance window.\nWe appreciate your patience as we work to improve your experience.","created_at":"2026-05-26T08:11:22.925+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T08:11:22.925+10:00","display_at":"2026-05-26T08:11:22.925+10:00","deliver_notifications":true,"tweet_id":null,"id":"qpgv1qpqrfyp","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-05-26T07:30:07.552+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T07:30:07.552+10:00","display_at":"2026-05-26T07:30:07.552+10:00","deliver_notifications":true,"tweet_id":null,"id":"j695k2xcwzg3","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We have scheduled maintenance to improve system performance and reliability. During this time, you may experience brief interruptions to service.\nMaintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE\nDuration: Approximately 2 hours\nExpected Impact:\nGo1 may be temporarily unavailable or intermittently degraded during the maintenance window.\nWe appreciate your patience as we work to improve your experience.","created_at":"2026-05-25T09:51:12.112+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-25T09:51:12.112+10:00","display_at":"2026-05-25T09:51:12.112+10:00","deliver_notifications":true,"tweet_id":null,"id":"6r1h9r8bcylj","incident_id":"jczv3wf8nhb3","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 portal login ( SSO error )","status":"resolved","created_at":"2026-05-11T22:51:19.667+10:00","updated_at":"2026-05-11T23:32:42.657+10:00","monitoring_at":null,"resolved_at":"2026-05-11T23:32:42.641+10:00","impact":"minor","shortlink":"https://stspg.io/krt417g0wphd","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-11T22:51:19.660+10:00","reminder_intervals":null,"id":"hthfzg3pnr6g","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"The intermittent single sign-on login failures caused by a scaling issue in our authentication service between 22:06 and 22:37 AEST are resolved. The service automatically recovered at 22:37 AEST, and all sign-on attempts have been succeeding since. We are tuning the autoscaler to help prevent recurrence.","created_at":"2026-05-11T23:32:42.641+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T23:32:42.641+10:00","display_at":"2026-05-11T23:32:42.641+10:00","deliver_notifications":true,"tweet_id":null,"id":"d8wjpwnnn4hm","incident_id":"hthfzg3pnr6g","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-05-11T23:00:10.183+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T23:00:10.183+10:00","display_at":"2026-05-11T23:00:10.183+10:00","deliver_notifications":false,"tweet_id":null,"id":"jbchtzgv8km9","incident_id":"hthfzg3pnr6g","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"major_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We found issues with login due to SSO errors. We are currently investigating the problems in our platform.","created_at":"2026-05-11T22:51:19.738+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T22:51:19.738+10:00","display_at":"2026-05-11T22:51:19.738+10:00","deliver_notifications":false,"tweet_id":null,"id":"tff2hxjjntnz","incident_id":"hthfzg3pnr6g","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 portal login and Aunthentication issues","status":"resolved","created_at":"2026-05-08T13:39:35.130+10:00","updated_at":"2026-05-08T15:24:49.273+10:00","monitoring_at":"2026-05-08T13:55:28.035+10:00","resolved_at":"2026-05-08T15:24:49.254+10:00","impact":"major","shortlink":"https://stspg.io/x19d49pm8p8k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-08T13:39:35.123+10:00","reminder_intervals":null,"id":"5fvxrgpw01bb","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue.\nApologies for any inconvenience caused.","created_at":"2026-05-08T15:24:49.254+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T15:24:49.254+10:00","display_at":"2026-05-08T15:24:49.254+10:00","deliver_notifications":true,"tweet_id":null,"id":"crs7p4nnv6f0","incident_id":"5fvxrgpw01bb","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-05-08T15:12:20.309+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T15:12:20.309+10:00","display_at":"2026-05-08T15:12:20.309+10:00","deliver_notifications":true,"tweet_id":null,"id":"nvs332bz6bbb","incident_id":"5fvxrgpw01bb","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.","created_at":"2026-05-08T13:55:28.035+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T13:55:28.035+10:00","display_at":"2026-05-08T13:55:28.035+10:00","deliver_notifications":true,"tweet_id":null,"id":"4r0dw64qfchl","incident_id":"5fvxrgpw01bb","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"partial_outage","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified. A fix is currently being worked on and will be implemented.","created_at":"2026-05-08T13:41:28.324+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T13:41:28.324+10:00","display_at":"2026-05-08T13:41:28.324+10:00","deliver_notifications":true,"tweet_id":null,"id":"ptryfgkql67z","incident_id":"5fvxrgpw01bb","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"partial_outage"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.","created_at":"2026-05-08T13:39:35.192+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T13:39:35.192+10:00","display_at":"2026-05-08T13:39:35.192+10:00","deliver_notifications":true,"tweet_id":null,"id":"84wg1gvrbnyd","incident_id":"5fvxrgpw01bb","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 service disruptions","status":"resolved","created_at":"2026-04-14T11:01:03.825+10:00","updated_at":"2026-04-14T12:13:33.183+10:00","monitoring_at":"2026-04-14T11:01:03.942+10:00","resolved_at":"2026-04-14T12:13:33.165+10:00","impact":"minor","shortlink":"https://stspg.io/gm3wkz459h6c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-14T11:01:03.819+10:00","reminder_intervals":null,"id":"qz8t5w0f0wcp","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"The services are back up and running. \nThank you for your patience while we worked to restore services.","created_at":"2026-04-14T12:13:33.165+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-14T12:13:33.165+10:00","display_at":"2026-04-14T12:13:33.165+10:00","deliver_notifications":true,"tweet_id":null,"id":"wvcf9x0dr39c","incident_id":"qz8t5w0f0wcp","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"degraded_performance","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our team is currently experiencing service disruptions and are investigating. We will continue to monitor the situation and provide updates as soon as the service is fully restored","created_at":"2026-04-14T11:01:03.942+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-14T11:01:03.942+10:00","display_at":"2026-04-14T11:01:03.942+10:00","deliver_notifications":true,"tweet_id":null,"id":"crxfmk75pjbr","incident_id":"qz8t5w0f0wcp","custom_tweet":null,"affected_components":[{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"degraded_performance"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]},{"name":"Go1 Portal access and a partner access token issue","status":"resolved","created_at":"2026-04-13T12:26:27.620+10:00","updated_at":"2026-04-13T12:43:36.652+10:00","monitoring_at":null,"resolved_at":"2026-04-13T12:43:36.638+10:00","impact":"none","shortlink":"https://stspg.io/t3grs3yq5wlr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-13T12:26:27.614+10:00","reminder_intervals":"[]","id":"3scxkvhdjcws","page_id":"5w54z1hg5gm0","incident_updates":[{"status":"resolved","body":"Our team has fixed the connection issue. Users should now be able to log in successfully, and access token generation is functioning as expected. \nThank you for your patience while we worked to restore access.","created_at":"2026-04-13T12:43:36.638+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-13T12:43:36.638+10:00","display_at":"2026-04-13T12:43:36.638+10:00","deliver_notifications":true,"tweet_id":null,"id":"6yy5qzbk0hjf","incident_id":"3scxkvhdjcws","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue with the login and generate the access tokens","created_at":"2026-04-13T12:26:27.667+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-13T12:26:27.667+10:00","display_at":"2026-04-13T12:26:27.667+10:00","deliver_notifications":true,"tweet_id":null,"id":"d5xvsd7s47gs","incident_id":"3scxkvhdjcws","custom_tweet":null,"affected_components":[{"code":"5fjhg26071mc","name":"API","old_status":"operational","new_status":"operational"},{"code":"sz9ktsrp6w5q","name":"Go1","old_status":"operational","new_status":"operational"},{"code":"gmbzrgrq9vhk","name":"Third Party LMS Integrations","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Go1","created_at":"2015-07-03T09:43:09.077+10:00","updated_at":"2026-09-16T05:07:38.685+10:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"sz9ktsrp6w5q","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"API","created_at":"2015-07-03T09:43:09.062+10:00","updated_at":"2026-09-16T05:07:38.699+10:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5fjhg26071mc","page_id":"5w54z1hg5gm0","group_id":null},{"status":"operational","name":"Third Party LMS Integrations","created_at":"2021-04-30T10:12:20.541+10:00","updated_at":"2026-09-16T05:07:38.711+10:00","position":3,"description":null,"showcase":false,"start_date":"2021-04-30T00:00:00.000+10:00","id":"gmbzrgrq9vhk","page_id":"5w54z1hg5gm0","group_id":null}]}]
}