The GO1 platform users background processes to manage content and data. This technique is a widely used in the software industry to improve performance when dealing with lots of data. An internal change to our course catalog caused a job to be launched to updated most of our customers portals using premium or marketplace content. This caused a backlog of tasks that our system couldn't process within the normal timeframe of milliseconds to a few seconds.

We have put in place mitigations to avoid this type of tasks impacting normally user operations in the platform. We will be reviewing this part of our platform for further improvements we can make in this area.